General Terms and Conditions
We want every customer to be completely satisfied with their purchase. If this isn't the case, please let us know, and we'll work with you to find a solution.
Dispatch
We're doing our best to ship your order as quickly as possible. Once your order has shipped, you'll receive an email with more information. Delivery time depends on your location.
Production
Our products are produced both locally and globally. We carefully select our production partners to ensure high quality and fair prices.
Right of withdrawal & Returns /Questions
Right of withdrawal & Returns
14 days' reflection period
You have the right to cancel your purchase within 14 days of receiving your order, without giving any reason.
Register return
Want to return an item? Contact us at [your email] with your order number and the reason for your return.
Terms and Conditions
The product must:
- Unworn and undamaged
- In the original packaging are
- Provided with all labels and tags
Return costs
Returns are at your own expense, unless the product is defective or we have made a mistake.
Refund
After approval of the return, you will receive your money back within 14 days in the same way you paid.
Exceptions
Personalized or custom-made jewelry cannot be returned.